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USCIS to Update and Improve its Website

Jul 30, 2009

USCIS recently provided the following update regarding upcoming revisions to its website:

"In the next 90 days, USCIS will launch a vastly improved Web site that will, for the first time ever, allow applicants to get updates on their status of their applications via e-mail and text message and online." - President Obama, June 25th 2009

On September 22nd a redesigned USCIS.gov web site will be launched to help customers navigate the immigration system and remain up-to-date regarding their case status.

In response to customer feedback, from March to June 2009, USCIS conducted focus group discussions, usability tests, and surveys regarding general functionality of the website with a broad cross-section of users. Participants ranged from national & local stakeholders to customers and visitors to USCIS.gov.

Based on the findings, a design has been approved and is currently in development. The improved design of USCIS.gov follows four core principles:

* A customer-centric home page that provides applicants with a "one-stop shop" of immigration services information.

* Simplified navigation and improved search capability.

* Enhanced customer service tools including expanded Case Status Online with both email and text functionality.

* Information that is written clearly and meets the needs of our customers.

USCIS wants to help prepare customers for the redesigned website, so we are providing a mock up of the new home page reflecting these core principles. Between now and September 22nd, USCIS will continue to provide updates on the progress we make toward this goal. Please check our web site for future progress updates and to get answers to your questions.

AILA InfoNet Doc. No. 09073063 (posted Jul. 30, 2009)

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